a. Complaint concerning damaged goods (Keluhan yang berkaitan dengan barang yang rusak)
The writer of this letter points out damage which was discovered after checking the consignment. Any suggestion that the damage to the goods is due to faulty packing is tactfully avoided.
Dear Sirs
OUR ORDER NUMBER R569
We ordered 160 compact discs on 3 January and they were delivered yesterday. I regret that 18 of them were badly scratched.
The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the compact discs the damage was discovered: I can only assume that this was due to careless handling at some stage prior to packing.
I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely
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